Communication

Worker Protection Act for all team members

Radio and television interviews

Sales skills: Enjoy successful selling

Social media and online communications: A strategic approach

Resolving conflict with the customer

Customer care and telephone skills

Confident and effective presentations

Communication in the workplace

Assertiveness skills: a practical approach

Advanced Minutes: formal minute taking for Board and Governance meetings

Advanced face-to-face communication at work

Working effectively across cultures

Working effectively with your manager

Working with an intergenerational workforce

Negotiation skills

FREE Fast Effective Reading Taster Session

The Executive PA: moving from secretary to an executive PA role

Internal Communication

Effective Feedback and conversations

Handling the press and media: How to get your story covered

Handling written complaints

Impactful presentations: Two-day masterclass

Listening skills

Managing a media crisis

Managing better meetings

Marketing in the not-for-profit sector: A beginner’s guide

Networking and representing your organisation