Business Administrator
Empower your professionals with our comprehensive Business Administartor programme, designed to provide the essential skills for administation.
- Work-based learning
- Level 3 qualification
- Funding available
Course overview
At a glance
Learners gain the confidence and capability to operate effectively in a professional business environment, contributing to organisational success and supporting day-to-day operations.
Level
Level 3
Who Is This Course For
This apprenticeship is designed for individuals working in or aspiring to roles such as Business Administrator, Office Administrator, Administrative Assistant, or Senior Business Support Officer.
It is suitable for employees who support business operations across a range of sectors, including public sector, professional services, healthcare, education, and corporate environments.
The programme is ideal for those responsible for organising information, supporting teams, communicating with stakeholders, and contributing to the efficient running of business functions.
Duration:
Typically 12 – 18 months (+ End Point Assessment)
Programme cost:
Funded through the Apprenticeship Levy for levy-paying employers, or co-funded for non-levy employers (subject to eligibility)
About this Programme
The Business Administrator Apprenticeship develops:
- Core business knowledge including organisational structures, governance, and business functions
- Practical administrative skills such as communication, record keeping, planning and reporting
- Professional behaviours including teamwork, adaptability, accountability and integrity
- The ability to manage information and use digital tools to support business operations
- Skills to support decision-making, problem solving and continuous improvement
Topics Covered
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Professional behaviours and the role of a Business Administrator
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Stakeholder relationships and customer service excellence
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Business communication and digital collaboration (including Microsoft 365 tools)
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Business fundamentals, compliance and governance (e.g. GDPR, equality, health & safety)
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Planning, prioritisation and productivity
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Information management, data handling and cyber security
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Decision making and problem solving
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Quality, continuous improvement and innovation
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Project management fundamentals
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Teamwork, collaboration and adaptability
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Personal effectiveness and performance management
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End Point Assessment preparation and business improvement project
Got Previous Experience?
Itec offer fast-track apprenticeships for delegates with prior learning. Discover our accelerated programme option here.
Benefits for Employers:
Improved operational efficiency is achieved by developing employees who can support routine administrative tasks accurately and consistently, contributing to smooth day-to-day business operations. The programme builds confidence in communication and stakeholder interaction, ensuring professional and effective engagement across teams and customers. Employees develop strong data handling and digital skills, enabling them to manage information securely and use organisational systems effectively. It also promotes reliability, professionalism and adaptability, helping create a consistent and capable administrative workforce that supports business performance and productivity.
Learner Outcomes
Apprentices will be able to:
- Manage and organise administrative processes and business information effectively
- Communicate professionally with internal and external stakeholders
- Use digital tools and systems to support business operations
- Apply problem-solving and decision-making techniques in a business context
- Support projects, planning and organisational activities
- Ensure compliance with policies, procedures and regulations
- Contribute to continuous improvement and business performance
- Reflect on their development and maintain professional standards
How We Can Help You
Career Opportunities for Learners
Our Jobs Growth Wales+ Employment Strand allows you to find a full-time or part-time position that’s tailored for you.
Commercial Training Courses
Whether you want to book a training course for yourself, a colleague or a whole team, we can deliver in a style that suits you.
Apprenticeships for All
Learners gain industry expertise and earn a nationally recognised qualification (Level 2-5) while working.
Our Apprenticeship Clients
