Administration Assistant
Empower your professionals with our comprehensive Administration Assistant programme, designed to provide the essential skills for Business Administrators.
- Work-based learning
- Level 2 qualification
- Funding available
Course overview
At a glance
Learners develop the essential skills required to support efficient organisational functions, carrying out routine tasks under supervision while contributing to team and business objectives.
Level
Level 2
Who Is This Course For
This apprenticeship is designed for individuals aged 16 – 24 starting their career in business administration or those in entry-level roles such as Administrative Assistant, Office Assistant, Data Clerk, or Receptionist.
It is suitable for employees working across all sectors who support day-to-day business operations, including managing data, communicating with stakeholders, and providing administrative support to teams.
The programme is ideal for those who are new to the workplace and want to build strong foundational skills in administration, communication and professional practice.
Duration:
Typically 12 months (+ End Point Assessment)
Programme cost:
Funded through the Apprenticeship Levy for levy-paying employers, or co-funded for non-levy employers (subject to eligibility).
About this Programme
The Administration Assistant Apprenticeship develops:
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Core administrative knowledge including organisational structures, policies, and procedures
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Practical skills to support routine business operations, including data handling, communication and task management
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Professional behaviours such as teamwork, flexibility, responsibility and workplace professionalism
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The ability to use digital systems and tools to process, store and share information securely
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Confidence in working with stakeholders and supporting organisational priorities
Topics Covered
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Introduction to the role of an Administration Assistant and organisational context
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Business communication and stakeholder interaction (written, verbal and digital)
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Administrative processes and workflow management
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Information management, data handling and record keeping
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Use of digital tools, systems and software (e.g. databases, spreadsheets, communication tools)
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Planning and organising workload, including time management
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Compliance, policies and procedures (e.g. GDPR, security, health and safety)
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Supporting meetings, events and routine business activities
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Customer service and stakeholder relationships
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Professional behaviours, wellbeing and continuous development
Got Previous Experience?
Itec offer fast-track apprenticeships for delegates with prior learning. Discover our accelerated programme option here.
Benefits for Employers:
Improved operational efficiency is achieved by developing employees who can support routine administrative tasks accurately and consistently, contributing to smooth day-to-day business operations. The programme builds confidence in communication and stakeholder interaction, ensuring professional and effective engagement across teams and customers. Employees develop strong data handling and digital skills, enabling them to manage information securely and use organisational systems effectively. It also promotes reliability, professionalism and adaptability, helping create a consistent and capable administrative workforce that supports business performance and productivity.
Learner Outcomes:
Apprentices will be able to:
- Carry out routine administrative tasks using organisational systems and processes
- Communicate effectively with internal and external stakeholders
- Manage and maintain business information securely and accurately
- Use digital tools to support data handling and administrative activities
- Plan and organise workload to meet deadlines
- Follow organisational policies, procedures and compliance requirements
- Work collaboratively as part of a team and respond to feedback
- Demonstrate professionalism, adaptability and continuous development
Progression opportunities
This apprenticeship provides a strong foundation for progression into roles such as Business Administrator (Level 3) or further specialist pathways including data, HR, customer service or project roles.
How We Can Help You
Career Opportunities for Learners
Our Jobs Growth Wales+ Employment Strand allows you to find a full-time or part-time position that’s tailored for you.
Commercial Training Courses
Whether you want to book a training course for yourself, a colleague or a whole team, we can deliver in a style that suits you.
Apprenticeships for All
Learners gain industry expertise and earn a nationally recognised qualification (Level 2-5) while working.
Our Apprenticeship Clients
