Seren Support Services Ltd & Itec Apprenticeships

Tailored apprenticeships with Itec Skills and Employment

At Itec Skills, we are proud to work with Seren Support Services Ltd to deliver high-quality apprenticeship programmes in Health and Social Care that develop the skills, confidence, and career progression of their workforce. Our long-standing collaboration with Seren Support Services Ltd exemplifies how tailored apprenticeship programmes can enhance workforce skills, improve service delivery, and support career progression within the health and social care sector.

Seamless Support Through Every Step
Margo Wigley, Talent Development Manager at Seren, oversees all apprenticeship activities and highlights the strength of our communication with Itec:

“I have great communication with all the teams at each stage of the apprenticeship process. Everyone keeps me informed, works together to stay on track, and makes sure our staff are supported from sign-up through to completion.

Communication with all the teams at each stage of the apprenticeship process is great, from sales and customer service through to the apprenticeship managers and delivery staff. It keeps everything running smoothly and ensures our learners are well supported.”

This seamless communication ensures that both learners and employers are well-informed and supported throughout the apprenticeship journey.

Supporting Learners to Achieve Their Potential

At Itec, we understand that each learner is unique, and we are dedicated to providing the support needed to help them succeed. Our assessors and performance managers work closely with Seren to identify any challenges and develop tailored action plans to address them. As Margo notes:

“Where an individual is falling behind, we work together to put an action plan in place. Our people have successfully gone through Level 2 and some have gone on to Level 3.”

This collaborative approach ensures that learners receive the guidance and support they need to progress and achieve their qualifications.

Enhancing Workforce Development and Service Quality

Apprenticeships play a vital role in bridging the theory-practice gap, particularly in the health and social care sector. By linking career pathways with structured learning, apprenticeships help to enrich the business and improve the quality of care provided. Margo emphasises the value of this approach:

“I love apprenticeships and see the enrichment they bring to the business and the quality of care. Being active in training, we see the theory-practice gap – and this is where apprenticeships make the difference.”

This commitment to workforce development not only benefits individual learners but also contributes to the overall success and sustainability of Seren Support Services Ltd.

A Model for Long-Term Success

Our partnership with Seren Support Services Ltd is a testament to the positive impact that well-structured apprenticeship programmes can have on both employers and employees. By providing relevant training, ongoing support, and clear career pathways, Itec Apprenticeships helps to develop a skilled, confident, and motivated workforce that delivers exceptional care and support across Wales.