Location: Mobile role (South Wales-based) with depot support

Employer: Apex Windscreens

Hours of Work: Full-time (with training & probation period)

Roles and responsibilites:

Technical & Operational Duties

• Assist senior technicians with the removal, fi tting, and bonding of vehicle windscreens and other automotive glass.
• Learn correct use of specialist tools, resins, adhesives, and calibration equipment.
• Support preparation of vehicles prior to glazing work, including protection of interiors, paintwork, and trim.
• Carry out basic glass repairs (e.g. stone chip repairs) under supervision once trained.
• Help with post-installation checks, including leak tests, sensor checks, and visual inspections.
• Maintain a clean, organised, and safe working environment both on-site and within company vehicles.

Health, Safety & Compliance

• Follow all company health and safety procedures, risk assessments, and method statements.
• Wear required PPE at all times and report any defects or safety concerns immediately.
• Learn and comply with safe manual handling techniques and COSHH requirements.
• Immediately report any damage to customer vehicles, near misses, or accidents in line with company policy.

Customer Service

• Attend customer locations in a polite, professional, and courteous manner.
• Communicate clearly with customers regarding work being carried out, under guidance from senior staff.
• Respect customer property, privacy, and time at all times.
• Handle customer concerns professionally and escalate complaints to a supervisor without delay.

Vehicle & Equipment Care

• Assist with daily checks of company vehicles, tools, and stock.
• Ensure tools and equipment are stored securely and maintained correctly.
• Help manage glass stock and materials, reporting shortages or damage.

Training & Development

• Actively participate in all training provided by the company or external providers.
• Work towards required industry qualifi cations and competency assessments.
• Accept feedback and instruction positively and apply learning to practical work.
• Maintain training records, logbooks, and competency sign-offs as required.