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CATEGORY:
COMMUNICATION
Advanced face-to-face communication at work
Advanced Minutes: formal minute taking for Board and Governance meetings
Assertiveness skills: a practical approach
Communication in the workplace
Confident and effective presentations
Customer care and telephone skills
Effective feedback and conversations
Handling difficult people and situations: essential tools
Handling difficult people and situations: extending your skills and confidence
Handling the press and media: how to get your story covered
Impactful presentations: two-day masterclass
Marketing in the not-for-profit sector: a beginner’s guide
Networking and representing your organisation
Radio and television interviews
Resolving conflict with the customer
Sales skills: enjoy successful selling
Social media and online communications: a strategic approach
The Art of Storytelling: Getting your audience on the edge of their seats
“The course was fast-paced and covered lots of ground. The trainer was enthusiastic and motivational. I feel the course was a great benefit to me and look forward to putting my new skills into practise”
“The course was brilliant. Honestly, I was worried that there would be a lot of jargon and ‘management speak’ and lot of theory, but everything was taught with a keep focus on practical implementation.”
“The building, the trainer and overall experience is one I will not forget. Great company, great training and a fantastic experience that I am grateful for.”
“Excellent – a really interesting course and a great trainer. I will take lots away with me and try out the practical solutions for stress.”