Working Across Cultures and Generations

Today’s workplaces are more diverse than ever, bringing together people from different cultural backgrounds, experiences, values and generations. Managers and supervisors may work with colleagues and stakeholders across countries and time zones, lead remote or virtual teams, or support employees whose expectations, communication styles and approaches to work have been shaped by very different life experiences.
This one-day management course explores how to lead, engage and collaborate effectively in a diverse workforce. Rather than focusing on stereotypes or predicting differences, it provides practical tools and strategies for creating an inclusive environment where people feel valued, understood and able to contribute their best. Participants will consider how cultural and generational diversity influences communication, teamwork, motivation and decision-making, and learn how to harness these differences to strengthen collaboration, innovation and performance. By developing a greater understanding of diverse perspectives and adopting inclusive leadership practices, managers will be better equipped to build high-performing teams and respond to the challenges and opportunities of a rapidly changing workplace.

This course is designed for managers, supervisors, team leaders and aspiring leaders who work with people from a range of cultural backgrounds, age groups and life experiences.
The course is suitable for both new and experienced managers looking to enhance their ability to lead effectively in an increasingly diverse and global workplace.

Itec works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

By the end of this course, participants will be able to:

• Understand how cultural and generational diversity influences workplace expectations, behaviours and communication styles.
• Recognise the benefits and challenges of working with people from different cultural backgrounds and generations.
• Identify and challenge assumptions, stereotypes and unconscious biases that can impact workplace relationships and decision-making.
• Adapt communication approaches to engage effectively with individuals and teams with diverse experiences, perspectives and needs.
• Build inclusive working environments where different voices are valued, respected and encouraged to contribute.
• Apply practical strategies to improve collaboration, trust and understanding across cultural and generational differences.
• Manage and resolve misunderstandings or conflicts arising from differing values, expectations or working styles.
• Lead diverse teams in a way that promotes engagement, wellbeing and high performance.
• Harness the strengths of cultural and generational diversity to support innovation, problem-solving and organisational success.
• Develop an action plan to enhance inclusive leadership practices within their own teams and workplace.

These outcomes are suitable for managers, supervisors and team leaders who want to build confidence in leading increasingly diverse and multi-generational workforces.

• £648 including VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
• £720 including VAT standard price (applies to all other organisations)