Handling difficult people and situations: Essential tools
- Gain methods for dealing with different types of situations.
- Mix of theory and practical exercises for proven success.
Online Course Dates
No course dates currently set. Please get contact us to find out more
Bring us in-house
If you have four or more people who would like to attend this course, then In-Company Training could be the most cost-effective option. We can deliver this course virtually or face to face for your organisation, on a date and time that suits you.
Contact one of our Training Coordinators on 020 7490 3030, e-mail [email protected] or through the contact us form for more information and a quote.
Course Details
Course Outline
This one-day training course covers:
- Knowing how and when to tackle issues.
- What makes people behave in a difficult way.
- Understanding different types of problem behaviour.
- The essentials of good communication.
- How to build your confidence and assertiveness.
- Identifying and dealing with behaviour problems before they happen.
- How to ask for a change in behaviour.
- Managing conflict training.
- Dealing with aggression.
- Adapting styles of communication to different situations.
- How to problem solve and negotiate with difficult people.
- A year of free support.
Who Is This Course For?
This conflict management course is for anyone who wants to develop their skills in this crucial area of people management, and for managers who want to develop techniques to deal with challenging attitudes.
Itec works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
What Will This Course Help Me Do : Learning Outcomes?
By the end of the day you will be more confident when dealing with difficult people and you will be able to look beyond personalities to the real issues in order to resolve problem situations. During this conflict resolution course you will learn communication skills for dealing with difficult team members whilst ensuring a positive outcome, all in a confidential and safe environment for discussing sensitive issues.
Course Fee
- £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
- £654 plus VAT standard price (applies to all other organisations)
