Advanced face-to-face communication at work
- Master the art of clear communication in just one day
- Join online or arrange exclusive training for your business
- Learn from a mix of theory and practical exercises for proven success
Online Course Dates
No course dates currently set. Please get contact us to find out more
Bring us in-house
If you have four or more people who would like to attend this course, then In-Company Training could be the most cost-effective option. We can deliver this course virtually or face to face for your organisation, on a date and time that suits you.
Contact one of our Training Coordinators on 020 7490 3030, e-mail training@itecskills.ac.uk or through the contact us form for more information and a quote.
Course Details
Course Outline
The course will cover:
- Principles of high-level interpersonal communications.
- Characteristics of great communicators.
Developing energy. - Using posture, movement and voice for maximum impact.
- 4 speaker roles – what impact do you want to create?
- Developing connection.
- Your communication and leadership style.
- Building rapport and empathy.
- Assertiveness without aggression.
- Belief systems and how they impact behaviour.
- 6 levels of assertiveness.
- Developing listener involvement.
- Making your message memorable with verbal techniques.
- Storytelling – the hero’s journey.
- Developing authenticity.
- Your personal cause.
- Developing your fearless, natural self.
- The way forward.
- From inner critic to inner coach.
- Action planning.
- A year of free support.
This course takes place at Itec’s London training suite with easy access to tube and mainline rail stations.
Not sure if this is the right course for you? Check out our blog article about which presentation and communication skills course you need depending on your experience and audience.
Who Is This Course For?
This Advanced communication skills course is for leaders, entrepreneurs, managers, trainers and anyone who relies on their face-to-face communication skills to be effective at work.
Previous experience or training in this area is encouraged but not essential.
Itec Skills and Employment works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
What Will This Course Help Me Do : Learning Outcomes?
At the end of our Advanced communication skills course you will:
- Identify the qualities and behaviours of powerful communicators.
- Understand the barriers to effective face-to-face communication at work.
- Develop awareness of how your behaviour changes when you are under pressure, and learn how to channel the energy positively.
- Identify and adapt your preferred communication style to suit different work contexts.
- Understand the role of rapport in influencing others and know how to develop it.
- Be able to apply assertiveness techniques to get your opinions across without being aggressive.
- Know how to keep your audience interested with an appropriate structure for your message and with verbal techniques
- Understand what makes you appear authentic and credible, and know how to develop these qualities.
- Recognise how your ‘inner critic’ can sabotage your efforts, and how to develop instead your ‘inner coach’.
- Have an action plan to develop the innovative techniques to take your communication skills to a new level.
Course Fee
- £998 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing).
- £1130 plus VAT standard price (applies to all other organisations).
