Information, Advice and Guidance

This apprenticeship is ideal if your role involves providing advice and guidance directly to clients or associated services. You may also supervise and support other staff members.

Course overview

At a glance

This qualification will provide learners with the skills and underpinning knowledge required by employers in a broad range of roles where
information, advice or guidance is provided.

Languages

English 

A woman on the phone talking while looking at her laptop screen. This is to represent a Customer Support Administrator.

This qualification will provide learners with the skills and underpinning knowledge required by employers in a broad range of roles where information, advice or guidance is provided.

Who Is This Course For

Those whose role involves directly giving advice and guidance to others.

Eligibility criteria applies

Levels

This apprenticeship is in Level 3 and 4

Programme Elements

Level 3 or 4 Diploma in Information, Advice and Guidance

Essential Skills Wales

Topics Covered

Manage personal caseload

Manage own professional development within an organisation

Support clients to make use of the advice and guidance service

Establish communication with clients

Professional practice and legislative requirements for advice, guidance and employment related services in Wales

What Next?

Our Business Development Team are able to guide you through the next steps.

How We Can Help You

Career Opportunities for Learners

Our Jobs Growth Wales+ Employment Strand allows you to find a full-time or part-time position that’s tailored for you.

Commercial Training Courses

Whether you want to book a training course for yourself, a colleague or a whole team, we can deliver in a style that suits you.

Apprenticeships for All

Learners gain industry expertise and earn a nationally recognised qualification (Level 2-5) while working.

Our Apprenticeship Clients