Customer Service
Course overview
At a glance
This programme can be tailored to any customer facing role and covers the core skills required such as delivering customer service, understanding employer organisations and managing personal performance.
Languages
English
These qualifications are designed for those looking to excel in customer-facing roles. It equips you with key skills in communication, problem-solving, and service excellence to enhance customer interactions and support business success.
Those working in a customer service environment.
Eligibility criteria applies.
This apprenticeship is available at Level 2 and Level 3.
Level 2 or 3 Diploma in Customer Service.
Essential Skills Wales.
Delivering customer service.
Understanding customers.
Principles of customer service.
Understanding employer organisations.
Managing personal performance and development.
Upon completion of your apprenticeship you could move on to a higher level or a Team Leading or Management apprenticeship.
How We Can Help You
Career Opportunities for Learners
Our Jobs Growth Wales+ Employment Strand allows you to find a full-time or part-time position that’s tailored for you.
Commercial Training Courses
Whether you want to book a training course for yourself, a colleague or a whole team, we can deliver in a style that suits you.
Apprenticeships for All
Learners gain industry expertise and earn a nationally recognised qualification (Level 2-5) while working.
Our Apprenticeship Clients
