Managing conflict in a constructive way
- Master the art of the behaviour cycle.
- Discover strategies for dealing with conflict.
Online Course Dates
Course Date: 16/09/2025 10:00 am
Bring us in-house
If you have four or more people who would like to attend this course, then In-Company Training could be the most cost-effective option. We can deliver this course virtually or face to face for your organisation, on a date and time that suits you.
Contact one of our Training Coordinators on 020 7490 3030, e-mail training@itecskills.ac.uk or through the contact us form for more information and a quote.
Course Details
Course Outline
We all know that conflict is part of life and is present in all workplaces to some degree. The two main types of conflict are short term, often one-off situations such as dealing with an angry client, or longer term, often on-going situations, such as working with a colleague you find difficult. This session is designed to explore different types of workplace conflict and appropriate strategies for dealing with conflict in an effective and positive way.
Who Is This Course For?
This half day course is suitable for all levels of staff, predominantly for individuals who work with a range of clients, staff and managers and want to manage conflict in a constructive way. If you are unsure if this course is the right level for you feel free to call us on 020 7490 3030 to discuss your requirements.
What Will This Course Help Me Do: Learning Outcomes?
Included in the session:
- What is conflict?
- Understanding different responses to conflict
- Conflict styles questionnaire – discovering your personal conflict style
- Exploring the attitude/behaviour cycle
- Strategies for dealing with conflict including the LEAPS technique
Course Fee
- £235 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
- £260 plus VAT standard price (applies to all other organisations)
