Conflict Resolution
- Learn the strategies and techniques to effectively deal with conflict
- Mix of theory and practical exercises for proven success
This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
Course Dates and Location
No course dates currently set. Please get contact us to find out more
Bring us in-house
If you have four or more people who would like to attend this course, then In-Company Training could be the most cost-effective option. We can deliver this course virtually or face to face for your organisation, on a date and time that suits you.
Contact one of our Training Coordinators on 020 7490 3030, e-mail training@itecskills.ac.uk or through the contact us form for more information and a quote.
Course Details
Course Outline
In even the best run organisation, conflict happens. Conflict doesn’t have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence. The course covers:
- Recognising and understanding conflict in the workplace and why it happens.
- Understanding individual reactions to conflict
- Managing reactions to conflict.
- Making interventions appropriate to the situation.
- Knowing when to get involved.
- Getting to the heart of a conflict.
- Dealing with emotion.
- Enhanced communication skills.
- Finding the common ground between oppositional positions.
- Creating a future focus.
- Joint problem solving.
- Following a structured process for resolving conflict.
- Other conflict management techniques.
- A year of free support.
Who Is This Course For?
This Conflict resolution course is suitable for new managers or anyone wanting to develop their effectiveness in dealing with conflict.
Itec Skills and Employment works with people from all sectors including the public sector, voluntary sector, private sector and corporate sector.
What Will This Course Help Me Do : Learning Outcomes?
This course will help you understand why conflict happens and will provide you with tips and techniques to help diffuse and resolve conflict situations at an early stage. The day will include practical work and there will be plenty of opportunity for group discussion and to share experiences.
Course Fee
- £522 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
- £589 plus VAT standard price (applies to all other organisations)
